Returns & Exchanges
Returns & Exchanges
We want you to love your jewelry ✨
If for any reason you’re not fully satisfied, we’re here to help.
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Returns
• You may request a return within 14 days of receiving your order.
• Items must be unused, unworn, and in original packaging.
• To start a return, please contact us before sending any item back.
Note:
For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.
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Exchanges
• We’re happy to offer exchanges for a different size or color (subject to availability).
• Exchange requests must be made within 14 days of delivery.
• The item must meet the same condition requirements as returns.
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Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
• Please contact us within 48 hours of delivery
• Include clear photos or videos of the issue
We’ll resolve it as quickly as possible 💛
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Refunds
• Once your return is received and inspected, we’ll notify you.
• Approved refunds will be processed back to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
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Shipping Costs
• Original shipping fees are non-refundable.
• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
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How to Contact Us
For all return or exchange requests, please email us at:
📧 support@minimalise.us
(Replace with your official support email)
